FAQ
Frequently Asked Questions. All your questions answered.
Product Related
Yes you can, email info@jemmdistributors.co.za for more information.
We don’t have a wholesale catalogue, nor do we offer retailer/wholesale discounts on any of our products.
We aim to add new products on a regular basis.
We don’t offer additional wrapping services. However, we don’t include any prices or receipts in the order box, so you can gift it directly to the recipient as is to save on time and wrapping!
We are an online store based in the Western Cape, South Africa. We can ship throughout South Africa using the Courier Guy. We are happy to ship internationally but international shipping rates will apply.
Yes it can! Anything we sell can have a personalized message or branding. We use heat transfers and Vinyl stickers in various colours and fonts. This is included in the price.
We cannot go smaller then 1cm x 1cm or larger then an A4 page.
Black, White, Gold, Brown, Blue, Orange, Red, Green, Yellow, Silver, Pink, Navy
Any fonts found on Word.
Placing an Order
- Find the products that you would like to order by browsing categories or brands using the navigation menu. You can also search for products or products containing certain ingredients by using the Search Bar at the top of the webpage.
- When you find a product that you like, add it to your Basket by clicking the ‘ADD TO BASKET’’ button. Note that some products come in different sizes, colours or flavours. If this is indicated for a product, click on the product and you will then be able to select which size etc. you prefer.
- When you have chosen all the products that you would like to buy, click on the ‘BASKET’ icon at the top right-hand corner, and then click on the “VIEW BASKET & CHECKOUT” button.
- You will then be directed to add in your Delivery Address, upon completing this you will be directed to choosing your Delivery Method. Delivery is managed by uAfrica and the most affordable or convenient option can be chosen. Please note if you have placed an order with us before and set up a profile, upon clicking “VIEW BASKET & CHECKOUT” you will be sent directly to selecting your Shipping Method, if you wish you change your delivery address, you can toggle back to your profile and change the address.
- You will then be taken to Payment – you can select a payment method of either Debit Card, Credit Card, Bank Transfer or Instant EFT.
- Once you are happy with your order details, please click on the ‘COMPLETE ORDER’’ button. Once this order has been processed you will be given an order number.
- If these steps did not guide you through the process please call us and we will verbally assist: 0833275843
- Once your order has already been placed and paid for, we will unfortunately not be able to add or remove any items to or from your order.
- You can place a new order for the additional goodies wanted, however if your order is under a certain amount you will be prompted to pay for delivery.
JEMM Distributors will contact you to arrange that either a product is replaced with a preferred item or that the delivery is scheduled after stock can be replenished or your order item will be reimbursed.
Shipping & Delivery
For direct courier, the best price for shipping is calculated based on your delivery address. Orders over R1500 will have free delivery.
This is not an option at this time.
Please note many of our products come from different sources and international shipping can sometimes pose challenges. We try our best to fulfill orders as soon as possible but this can sometimes take up to 3 weeks. We will notify you once we have a confirmed date. Items in stock that need to be personalized can take up to 10 days additionally.
Please contact our customer service on info@jemmdistributors.co.za with the proof of payment and a copy of the waybill as well as a description of what is missing and they will attend to you as quickly as possible.
You may change your address, provided your order has not already been shipped. Please contact JEMM Distributors in order to do so. info@jemmdsitributors.co.za
While we take every precaution to package our products securely, goods can occasionally be damaged in transit, and we will happily replace these. Please take a photo of the damaged item as this helps our packing team improve the way products are wrapped and sent. Send an email to info@jemmdistributors.co.za to report the damaged item with your invoice number as the subject so that we can correct the issue.
Sales & Refunds
- You are welcome to return any goods purchased within 7 days of receiving the item.
- Returns will only be accepted if the item(s) is still in their original unopened packaging.
- If you are returning the item because you have decided you no longer want it we will refund you, less the courier fee once the item has been returned to our warehouse and our team has confirmed that the item is in a sellable condition.
- The refund will be done in the form of the original tender of the order.
- Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
- Please note we will not accept returns of any headbands, cleansing mittens or syringes.
- Invoices to be queried within 3 days of receipt. A 15% handling fee will apply on all products returned if the incorrect item was ordered only if products are not opened, have not expired, and are in good condition as they were shipped and based strictly on the terms and conditions set forth below; this return policy does not apply to any product that has been subjected to misuse, misapplication, neglect (including but not limited to improper maintenance and storage), accident, improper installation, modification (including but not limited to use of unauthorised parts or attachments), adjustment or repair.
- Prior approval from JEMM Distributors management is required on all returns. Any returns sent to JEMM Distributors without return authorisation will not be accepted.
- JEMM Distributors will not carry the cost of any products returned by the stockist and to the stockist’s business by its client. The faulty product is returned to the manufacturer for analysis and pending confirmation that it was from a faulty batch, your account will be credited. If the manufacturer finds that the fault is from contamination or abuse of the product, your account will not be credited.
- Any product returns that do not strictly comply with JEMM Distributors’ return policy may be returned to the customer at the customers’ sole cost and expense or be destroyed.
- Customers are responsible for shipping returned products to JEMM Distributors should collection by a staff member not be possible. Under no circumstances will JEMM Distributors be responsible for return packages that may be lost or damaged in transit. It is recommended that the customer choose a method of shipping with tracking an insurance.
- All product stock and merchandise remain the property of JEMM Distributors Pty Ltd until such time that payment has been affected in full.
Email our customer support team on info@jemmdistributors.co.za. We will send you a return form to complete and send a courier quote to have the product(s) collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.
We do not accept any exchanges, but you are welcome to return the unopened and unused product (by following our returns policy). We can then refund you to place a new order for the desired product on the website.
Please contact our support team via email on info@jemmdistributors.co.za with the details of the reaction, including photos and a member of our team will contact you to set up a consultation to discuss the reaction and the way forward. The manufacturer will then be notified. Each case will be delt with on an independent basis.
Currently, these are the payment options available:
- Direct EFT
- Payfast
Yes, VAT is already included in the price of the item at 15%.